Break/fix & bug fix support
Support during version upgrades (included in maintenance contract)
Our Customer Support Promise
At Acronis SCS, we pride ourselves on providing industry- leading, fast, and reliable support you can trust. All members of our support team are US citizens based in Scottsdale, Arizona. They understand your pain points and know how to provide top-notch support to US public sector customers of all stripes, from large federal agencies to the smallest K-12 schools.
When you choose Acronis SCS, your organization gains access to security-conscious support from experienced, US-based professionals. No matter the fix, you maintain complete control over your systems and data – we will never remote in or pass data to third parties.
Key Support Features Include
The Quick Snapshot
100% US-Based Support
All US Citizens
Free, Fast & Reliable Support
12×5 Availability (24×7 for Critical Issue Support)
2-8 Hour Response Time (Prioritized by Issue Severity)
“The support team is wonderful!! They resolved our problem in reasonable time. Thank you Acronis SCS!!”
– Systems Architect, Arizona Medical Board