Comprehensive troubleshooting
Break/fix & bug fix support
Support during version upgrades (included in maintenance contract)
Acronis SCS Customer Support
Our Customer Support Promise
At Acronis SCS, we pride ourselves on providing industry- leading, fast, and reliable support you can trust. All members of our support team are US citizens based in Scottsdale, Arizona. They understand your pain points and know how to provide top-notch support to US public sector customers of all stripes, from large federal agencies to the smallest K-12 schools.
When you choose Acronis SCS, your organization gains access to security-conscious support from experienced, US-based professionals. No matter the fix, you maintain complete control over your systems and data – we will never remote in or pass data to third parties.
Key Support Features Include
The Quick Snapshot
100% US-Based Support
All US Citizens
Free, Fast & Reliable Support
12×5 Availability (24×7 for Critical Issue Support)
2-8 Hour Response Time (Prioritized by Issue Severity)
Contact Us
For existing customers register an account and submit a ticket via the Acronis SCS Customer Portal.
Need immediate assistance? Email appsupport@acronisscs.com or call 1-877-202-0240.
Customer Testimonials
“The support team is wonderful!! They resolved our problem in reasonable time. Thank you Acronis SCS!!”
– Systems Architect, Arizona Medical Board
“Fantastic service! Answered all my questions directly and clearly. Thanks for the help!”
– IT Systems Administrator, City of Wasilla, Alaska
The support analyst “was extremely helpful and insightful. He was aware of the issue with the Dell M2 storage driver when we told him the model laptop we were trying to deploy our images to. His actual proficiency with the Acronis SCS product, as opposed to reading off a script, is the exact reason we chose your product. The support is excellent.”
– IT Systems Engineer, Opportunity Fund
“Quick, concise, accurate, and overall very helpful!”
– Network Manager, Rowland Hall Independent School
The support analyst “was very helpful and patient.”
– Sr. IT Engineer, Hamilton Clermont Cooperative
The support analyst “did a good job. He stayed engaged and offered valuable ideas that led to a solution for our issue.”
– IT Specialist, Soil Dynamics Research, USDA Agricultural Research Service
“All of the Acronis SCS support personnel we have had the pleasure to work with are knowledgeable, competent and able to correct our issues swiftly and professionally. We are glad to be an Acronis SCS business customer.”
– David Vrana, IT at US Farm Systems
“Support team was very knowledgeable regarding network ports to verify. Install of updated software resolved the issue. As a small business customer, I’ve used Acronis [SCS] for 5 years and the service is highly recommended.”
– Sr. Software Engineer, Strategic Resource Alliance, LLC