TJ Pais is the Director of Support and Program Management. TJ’s responsibilities include building and maintaining a support process for customers. TJ has more than 10 years’ experience in mining, defense, and technology industries. Most recently TJ served at DataScience.com, a startup that was acquired by Oracle, and worked with Oracle to create a support process for the new service. He has expertise in Testing, QA, Support & Project management and recent accomplishments include creating a support process & SLA for a startup, ITIL v3 certification, Six Sigma certification, Testing Certification (ASTQB) and a certification in project management from UC-Irvine.